Return and Refund Policy

Return and Refund Policy

Effective August 1, 2026

Back Roads Market is operated by Rhodes Ventures LLC. Many of our original products are made to order, so our return process differs from that of a traditional stocked retailer.

Damaged, defective, misprinted, or incorrect items

Contact us within 30 days of delivery if an item arrives damaged, has a manufacturing or printing defect, or is materially different from the item ordered. Include your order number and clear photographs showing the issue. We may request additional photographs of the product, packaging, and shipping label.

After the claim is reviewed and approved, we may provide a replacement, reprint, or refund as appropriate. In many defect cases, the item will not need to be returned unless we provide specific instructions.

Wrong size, color, address, or change of mind

Because made-to-order products are produced specifically for each order, we generally do not offer free returns, refunds, or exchanges when:

• the customer selected the wrong size or color;
• the customer changed their mind or no longer wants the item;
• the customer provided an incorrect or incomplete delivery address;
• minor print placement or measurement variation falls within normal production tolerances; or
• the product was received as ordered.

Please review product descriptions, color selections, and size charts before checkout. Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

Order changes and cancellations

Contact us immediately after placing an order. We will make a reasonable effort to help, but an order cannot normally be changed or canceled once it has entered production. A cancellation is not confirmed unless we notify you in writing.

Refund timing

Approved refunds are issued to the original payment method when possible. Processing time depends on the payment provider and financial institution and may take several business days after the refund is issued.

Affiliate purchases

Products purchased through an affiliate link are sold by a third-party retailer, not by Back Roads Market. Returns, refunds, cancellations, warranties, and disputes for those purchases must be handled directly with that retailer under its policies.

How to request help

Use our Contact page or contact us at hello@backroadsmarket.com. Include your full name, order number, a description of the issue, and any supporting photographs.