Shipping Policy

Shipping Policy

Effective August 1, 2026

Back Roads Market is operated by Rhodes Ventures LLC. This policy applies to products purchased directly through our Shopify store. Products purchased through an affiliate link are shipped by the third-party retailer and are subject to that retailer's policies.

Made-to-order production

Many Back Roads Originals are produced only after an order is placed. Please allow production time before carrier transit begins. Production and delivery dates shown on product pages, at checkout, or in order updates are estimates rather than guarantees.

Shipping destinations and rates

Available destinations, methods, and charges are displayed at checkout. If a shipping option is not offered for an address, we are unable to accept delivery to that destination at that time.

Estimated transit

After production, standard United States carrier transit is commonly several business days. Economy, priority, or express options may be offered for eligible products and addresses. Holiday demand, severe weather, inventory shortages, production delays, and carrier disruptions can extend delivery.

Tracking

When tracking is available, it is sent to the email address used at checkout. Tracking information can take up to 48 hours after shipment to display movement.

Separate packages

Items may be produced by different fulfillment partners. A single order can arrive in more than one package and on different dates.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address is incorrect. We cannot guarantee changes after production begins. Additional production or shipping charges may apply when a package is returned or must be reproduced because of an incorrect or incomplete address.

Delayed, lost, or marked-delivered packages

Carrier scans and delivery estimates are outside our direct control. If a package appears delayed, contact us so we can review tracking and available carrier or fulfillment options. If tracking shows delivered, first check the delivery location, household members, neighbors, mailroom, parcel locker, and local carrier office.

Damaged packages or product issues

Report a damaged, misprinted, or incorrect item within 30 days of delivery. Include the order number and clear photographs of the item, packaging, and shipping label. See our Return and Refund Policy for resolution details.

Contact

Questions can be submitted through our Contact page or sent to hello@backroadsmarket.com.